Refund policy

RETURN & REFUND POLICY

At Reva Jeweler, we are committed to providing high-quality jewelry and excellent customer service. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

HOW TO INITIATE A RETURN

To request a return, please contact our customer support team within the applicable return period.

Email: info@revajeweler.com / revajeweler@gmail.com

Please include:

Order Number

Full Name

Reason for Return

Photos (if applicable)

Customers must receive return authorization before shipping any merchandise back to us.

Unauthorized returns may be delayed or refused.

RETURN ELIGIBILITY

Eligible items may be returned within 15 days of delivery, provided all of the following conditions are met:

Item is unused, unworn, and unaltered

Item is returned in its original condition

All original packaging, tags, certificates, documentation, and complimentary items are included

Item shows no signs of wear, damage, resizing, repair, or modification

Returns that do not meet these requirements may be denied or subject to deductions where permitted by law.

NON-RETURNABLE ITEMS

The following items are not eligible for return, refund, or exchange:

  • Final Sale items
  • Customized or personalized jewelry
  • Engraved items
  • Resized items
  • Special-order products
  • Gift cards
  • Services, appraisals, and shipping charges

RETURN SHIPPING RESPONSIBILITY

Customers are responsible for return shipping costs unless the return is the result of:

  • An incorrect item shipped by Reva Jeweler
  • A verified manufacturing defect
  • A product damaged during transit

Customers are encouraged to use an insured and trackable shipping method when returning merchandise.

SHIPPING, INSURANCE & DELIVERY COST DEDUCTIONS

If a return is approved, the refund will be issued for the purchase price minus the actual outbound shipping, insurance, and signature confirmation costs incurred by Reva Jeweler.

The following estimated deductions may apply:

Order Value

Estimated Shipping & Insurance Deduction

$1 – $299

$25

$300 – $500

$50

$500 – $1,000

$70

$1,000+

$100+


These amounts represent shipping, insurance, and signature confirmation expenses incurred when the order was originally shipped.

DAMAGED OR INCORRECT ITEMS

If you receive an incorrect or damaged item, please contact us within 48 hours of delivery with clear photos and your order information.

We will review the issue and work toward an appropriate resolution.

EXCHANGES

Eligible products may qualify for exchange, subject to inventory availability.

Please contact our customer support team to discuss exchange options before returning merchandise.

Additional shipping charges may apply.

WATCH RETURN POLICY

Watch purchases may be returned within 3 days of delivery provided:

  • The watch is unused and unworn
  • Original packaging is included
  • All tags, certificates, manuals, and documentation are returned

Returns may be denied if the watch shows:

  • Signs of wear
  • Physical damage
  • Water damage
  • Missing accessories or documentation

WEAR & TEAR DISCLAIMER

Normal wear and tear is not considered a manufacturing defect. The following are not covered under this policy:

  • Accidental damage
  • Improper handling
  • Daily wear and usage
  • Exposure to chemicals
  • Improper storage
  • Unauthorized repairs or alterations

ORDER FULFILLMENT & PRICING ERRORS

All orders are carefully inspected and packaged before shipment.

While we strive to maintain accurate pricing and product information, occasional errors may occur.

If a pricing, inventory, or product information error is discovered before shipment, we reserve the right to:

  • Cancel the order
  • Correct the information
  • Contact the customer with available options

If payment has already been collected, a full refund will be issued promptly if the order cannot be fulfilled.

CUSTOMER-APPROVED SUBSTITUTIONS OR DELAYS

If an item becomes temporarily unavailable and the customer agrees to:

  • An alternative item
  • A substitute product
  • A delayed shipment

such orders are considered customer-approved.

Returns resulting solely from these agreed-upon circumstances may remain subject to standard return shipping responsibilities.

CONDITION DISPUTES

For quality assurance and fraud prevention purposes, certain items may be photographed, weighed, documented, and inspected prior to shipment.

If you believe the item you received differs materially from its product description, please contact us within 48 hours. We will review the issue promptly and work with you toward a fair resolution.

REFUND PROCESS

Once your return is received, our Quality Assurance Team will inspect the item.

If the return is approved, a refund will be issued to the original payment method within 5–7 business days after inspection.

Please note:

  • Original shipping, insurance, and signature confirmation costs may be deducted as outlined above.
  • Your bank or payment provider may require an additional 3–10 business days to post the refund to your account.

Customers will receive email confirmation once the refund has been processed.

LOST OR DAMAGED RETURN SHIPMENTS

Customers are responsible for returned merchandise until it is successfully received by Reva Jeweler.

We recommend using:

  • Tracking
  • Insurance
  • Signature Confirmation

for all return shipments.

We are unable to issue refunds for returns lost in transit when shipped through untracked or uninsured methods.

LAYAWAY & RESERVED ORDERS

Items purchased through layaway, reservation, or special holding programs may not be eligible for full refunds.

Depending on the circumstances, customers may be offered:

  • Store Credit
  • Exchange
  • Partial Refund

A restocking fee may apply when inventory has been reserved for an extended period.

HIGH-VALUE ORDERS

Orders exceeding $7,500 may be subject to a restocking fee of up to 15% if returned, due to the special handling, preparation, and reservation of inventory associated with these purchases.