Shipping policy

SHIPPING POLICY

Welcome to Reva Jeweler. We are committed to providing a secure, transparent, and reliable shipping experience for our customers. Please review the following shipping terms before placing your order.

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ORDER PROCESSING TIME

Orders are typically processed within 1–3 business days after payment is received and verified.

Certain items may require additional processing time, including:

* Custom-made jewelry

* Personalized products

* Special-order items

* High-value purchases requiring verification

If additional processing time is required, we will contact you using the information provided during checkout.

Business days exclude weekends and public holidays.

SHIPPING METHODS & DELIVERY TIMES

We currently offer the following shipping options within the United States:

Shipping charges are displayed during checkout before payment is completed.

Delivery times are estimates only and may vary due to weather conditions, carrier delays, holidays, or other circumstances beyond our control.

SHIPPING METHODS

We ship using trusted carriers such as: • USPS

Shipping method selection may vary depending on the item value, package size, and delivery location.

ORDER TRACKING

Once your order has been shipped, a shipping confirmation email containing tracking information will be sent to the email address provided during checkout.

Customers can use the tracking number to monitor delivery progress directly through the carrier.

SIGNATURE CONFIRMATION

For security purposes, certain high-value orders may require an adult signature upon delivery.

If signature confirmation is required, the customer will be notified before shipment.

Please ensure an authorized person is available to receive and sign for the package.

FULLY INSURED SHIPMENTS

All eligible shipments are insured while in transit until delivery is completed by the carrier.

If a shipment is lost or damaged during transit, please contact us immediately so we can assist with the carrier investigation process.

ADDRESS VERIFICATION & FRAUD PREVENTION

To protect our customers and prevent fraudulent transactions, Reva Jeweler reserves the right to:

* Verify billing and shipping information

* Request additional identity verification

* Delay shipment pending verification

* Cancel suspicious or high-risk orders

In some situations, orders may only be shipped to the verified billing address associated with the payment method used during checkout.

DELIVERY RESPONSIBILITY

Customers are responsible for providing accurate shipping information during checkout.

Reva Jeweler is not responsible for delays or delivery issues resulting from:

* Incorrect or incomplete shipping addresses

* Failed delivery attempts

* Carrier delays outside our control

* Natural disasters or severe weather conditions

If an address correction is suggested by the carrier and declined by the customer, responsibility for any resulting delivery issues remains with the customer.

LOST, DAMAGED, OR STOLEN PACKAGES

If your package is lost or damaged during transit, please contact us within 1-3 days of the expected delivery date.

We will assist customers in opening a carrier investigation or insurance claim when applicable.

If a package is marked as delivered but cannot be located, customers should:

1. Check with household members or neighbors.

2. Contact the carrier directly.

3. Notify local authorities if theft is suspected.

4. Contact our support team for assistance.

REFUSED, RETURNED, OR UNDELIVERABLE SHIPMENTS

Orders returned due to:

* Incorrect address information

* Refused delivery

* Multiple failed delivery attempts

* Unclaimed packages

may be subject to:

* Original shipping charges

* Return shipping costs

* Restocking fees (if applicable)

Any deductions will be clearly communicated before a refund is processed.

SHIPPING DELAYS

While we strive to meet all estimated delivery dates, delays may occur due to:

* Carrier service disruptions

* Weather conditions

* Customs clearance procedures

* Security verification

* High seasonal order volume

Delivery estimates are not guaranteed.

PACKAGING SECURITY

For quality assurance and fraud prevention purposes, certain orders may be:

* Photographed before shipment

* Weighed and documented

* Packaged under video surveillance

This information may be used to support shipping investigations, insurance claims, or dispute resolution.

RETURNS & REFUNDS

Please review our **Return & Refund Policy** for complete information regarding returns, exchanges, cancellations, and refund eligibility.

Return and Refund Policy URL:

https://revajeweler.com/policies/refund-policy

BUSINESS INFORMATION

Business Name:Reva Jeweler

Business Address: 3805 Irving Mall, Irving, Texas.

Phone Number: +1682-248-8280

Business Email: info@revajeweler.com

Website: https://revajeweler.com/

 
CONTACT US

If you have any questions regarding shipping, delivery, or order status, please contact us:

Email: info@revajeweler.com

Phone: +1682-248-8280

Business Hours: Friday, 11 a.m. – 6 p.m.